Select the product you would like to purchase, choose any available options, add it to your basket and proceed to checkout. Follow the checkout instructions to enter your delivery and payment information.

The payment methods currently available are displayed securely during checkout. Availability may depend on your device and payment provider.

Contact us as soon as possible at support@ibchify.co.uk. We will try to help before the order enters processing, but changes or cancellations cannot be guaranteed after fulfilment has started.

Yes. An order confirmation will be sent to the email address provided at checkout. Please also check your spam or junk folder if it does not appear in your inbox.

We currently deliver to eligible addresses within the United Kingdom.

We offer free standard delivery on eligible orders within the United Kingdom. Any applicable delivery information will be shown before you complete checkout.

Orders normally require 1–2 business days for processing, followed by 2–3 business days in transit. The estimated total delivery time is 3–5 business days. Business days are Monday to Friday, excluding public holidays.

When tracking becomes available, we will send the details to the email address used for your order. You can also use our order tracking page or contact our support team for assistance.

Tracking updates can occasionally take additional time. If your estimated delivery window has passed, contact us with your order number and we will investigate the delivery status.

Eligible products may be returned within 30 days of delivery. Contact us before sending an item back so that we can confirm eligibility and provide the correct return instructions.

Email support@ibchify.co.uk with your order number, the reason for the return and relevant photographs if the product arrived damaged or incorrect. Do not send an item back until your return request has been approved.

Change-of-mind returns must normally be unused, complete and in resalable condition, with the original packaging, accessories and documentation where applicable.

We do not charge a restocking fee for eligible returns. Please read our Refund Policy for the complete return conditions.

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, normally within 5–7 business days. Your bank may require additional processing time.

Contact us promptly with your order number and clear photographs of the item, packaging and shipping label. We will review the issue and provide the appropriate next steps.

Consider your available outdoor space, preferred fuel type, cooking capacity and the features you need. Review the product description and specifications carefully, or contact us before ordering if you need additional product information.

Available dimensions, materials, features and package contents are shown on the relevant product page. Contact our team if a specification you need is not displayed.

Email us at support@ibchify.co.uk or call +44 7446 371844. Our support hours are Monday to Friday, 9:00 AM–5:00 PM.