Shipping Policy

Last updated: 21 September 2026

This Shipping Policy explains how IBCHIFY processes and delivers orders within the United Kingdom.

Delivery Area

We currently deliver to eligible addresses within the United Kingdom only.

We do not currently offer international shipping.

Some remote locations, islands or addresses with restricted carrier access may require additional delivery time. If we cannot deliver to your address, we will contact you and provide an appropriate solution or full refund.

Free UK Shipping

We offer free standard shipping on all eligible UK orders.

No minimum purchase is required for free standard shipping. Any additional delivery options or charges, where available, will be clearly displayed before you complete checkout.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM UK time, Monday to Friday.

Orders placed after 5:00 PM, during weekends or on UK public holidays will begin processing on the next business day.

Processing Time

Orders normally require 1–2 business days for processing before dispatch.

Processing includes:

• Confirming order and payment information

• Preparing and checking the product

• Packing the order securely

• Arranging collection by the delivery carrier

Business days are Monday to Friday, excluding UK public holidays.

Transit Time

After dispatch, standard delivery normally takes 2–3 business days.

Total Estimated Delivery Time

The estimated total delivery time is:

3–5 business days

This consists of:

• Processing time: 1–2 business days

• Transit time: 2–3 business days

Delivery estimates begin from the first business day after an eligible order is placed.

Order Confirmation

After placing an order, you will receive a confirmation email at the email address provided during checkout.

Please review your order and delivery information carefully. If any details are incorrect, contact us immediately at support@ibchify.co.uk.

We cannot guarantee that an address can be changed after processing or dispatch has started.

Tracking Information

When tracking is available, we will send a dispatch confirmation containing the tracking information to the email address used for your order.

Tracking updates may require additional time to appear after the carrier receives the parcel.

If you have not received tracking information or need help locating an order, contact us with your order number.

Large and Heavy Products

Some BBQ grills, pizza ovens, smokers and other outdoor cooking products may be large or heavy.

These orders may:

• Be delivered by a specialist carrier

• Require someone to be present

• Require the carrier to contact you before delivery

• Arrive separately from other products in the same order

Please provide an accurate telephone number and ensure that the delivery address is accessible.

Delivery normally takes place at the entrance of the property unless a different service has been expressly agreed.

Delivery Attempts

If nobody is available when attendance is required, the carrier may:

• Attempt delivery again

• Leave instructions for rearranging delivery

• Deliver the parcel to an authorised safe location where appropriate

• Return the order to the sender

Additional delivery costs may apply where repeated delivery fails because the address is incorrect, access is unavailable or nobody is present for a scheduled delivery. Any additional charge will be communicated before further delivery is arranged.

Delayed Orders

Delivery dates are estimates and cannot always be guaranteed.

Delays may occur because of:

• Severe weather

• Carrier disruption

• Public holidays

• High seasonal demand

• Incorrect or incomplete delivery information

• Restricted access to the delivery address

• Events outside our reasonable control

If your estimated delivery window has passed, please check your tracking information and contact us at support@ibchify.co.uk for assistance.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately. We will try to update the details before dispatch, but changes cannot be guaranteed once processing has started.

IBCHIFY is not responsible for delays caused by incomplete or incorrect information supplied by the customer. This does not affect your statutory rights.

Damaged Deliveries

Please inspect your order and packaging when it arrives.

If the parcel or product appears damaged, contact us promptly and provide:

• Your order number

• Clear photographs of the product

• Photographs of the external and internal packaging

• A photograph of the shipping label

• A description of the damage

Keep the product and all packaging until we provide further instructions.

Missing Products

If a product is missing from your delivery, first check whether your order was dispatched in separate parcels.

If all parcels have arrived and an item is still missing, contact us at support@ibchify.co.uk with your order number and details of the missing product.

Orders Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

1. Check around the delivery location and any designated safe place.

2. Ask other members of your household or nearby neighbours.

3. Review any delivery photograph or carrier notification.

4. Contact us if the order remains missing.

We will review the available tracking information and assist with the carrier investigation where appropriate.

Cancellations and Returns

If you wish to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed after processing or dispatch has started.

For information about returning a delivered product, please review our Return and Refund Policy.

Do not return an order to our operating address without receiving written return instructions from us.

Contact IBCHIFY

For delivery questions or assistance with an order, contact us:

Email: support@ibchify.co.uk
Phone: +44 7446 371844
Support hours: Monday–Friday, 9:00 AM–5:00 PM
Operating address: Garage at 7 Lochend Butterfly Way, Edinburgh, EH7 5GS, Scotland, United Kingdom

Our operating address should not be used as a return address unless we have expressly confirmed it in writing.