Contact Information

If you have a question about a product, order, delivery, return or refund, the IBCHIFY support team is here to help.

Customer Support

Email: support@ibchify.co.uk
Phone: +44 7446 371844

Support Hours

Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Time zone: United Kingdom local time

Messages received outside our support hours will be reviewed on the next business day.

Operating Address

IBCHIFY
Garage at 7 Lochend Butterfly Way
Edinburgh, EH7 5GS
Scotland
United Kingdom

Our operating address is not a customer retail location. Please do not visit without a confirmed appointment.

Do not return products to this address unless our support team has provided written return instructions. Unauthorised returns may not be accepted.

Before Contacting Us

For faster assistance, please include your order number and the email address used during checkout.

If your product arrived damaged, defective or incorrect, please also include clear photographs of the product, packaging and shipping label.

Response Time

We aim to respond to customer enquiries within 1–2 business days.

For information about delivery, returns and refunds, please review our Shipping Policy and Return and Refund Policy.